, 2007

(ITIL )

 

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(ITIL

 

(ITIL

 

(ITIL )

 

(ITSM

 

MICROSOFT

 

    (ITIL )

(Service Level Agreement)

- -, -.

 

  (Service Level Management)

  :

  • ;

  • .

  • ;

  • ;

  • .

(Availability Management)

.

 

(Continuity Management)

- .

 

(Capacity Management)

  :

  • ;

  • .

(Financial Management for IT Services).

  -, .